Introduction
Thank you for shopping at Inspiring Beauty Hub (“we”, “our”, “us”). This Refund Policy outlines the circumstances under which you may request a refund for products purchased through our website inspiringbeautyhub.com. Please read this policy carefully before making a purchase. By placing an order with us, you agree to this refund policy.
Eligibility for Refund
We offer refunds under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, you may request a refund or replacement within 48 hours of receiving the item. Please contact our customer support team immediately with photos of the damaged or defective product.
Non-Delivery of Products: If you do not receive your order within 30 days from the date of purchase, you may request a refund. However, please note that shipping delays due to unforeseen circumstances (e.g., natural disasters, customs delays) may affect delivery times.
Incorrect Product: If you receive the wrong product, you may request a refund or exchange within 48 hours of receiving the item. Please contact our customer support team with details of the incorrect item received.
Non-Eligibility for Refund
We do not offer refunds in the following situations:
Change of Mind: We do not accept returns or offer refunds if you change your mind about a purchase.
Personalized or Customized Products: Products that are personalized or customized specifically for you are not eligible for refunds unless they arrive damaged, defective, or incorrect.
How to Request a Refund
To request a refund, please contact our customer support team at contact@inspiringbeautyhub.com within the specified timeframe for eligible refund requests. Provide your order number, details of the issue, and any supporting documentation (e.g., photos of damaged products).
We will review your request and respond within 3 business days with instructions on how to proceed.
Refund Process
If your refund request is approved, we will initiate a refund to your original method of payment within 3 business days.
Refunds may take several business days to appear in your account, depending on your payment provider’s processing time.
Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: contact@inspiringbeautyhub.com
- Phone: +254797305813
- Address: BBS Mall Ground Floor, Shop no. 4&5 Next to Java House
Changes to This Refund Policy
We may update this refund policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new refund policy on our website.